You spot a charge labeled “Infinite Remit Services Co. Limited” on your bank statement, with no recollection of a corresponding purchase. This name, associated with the payment circuits of platforms like Shein, causes confusion among thousands of French consumers. Before panicking or ignoring the line, some concrete checks can help distinguish a normal debit from a suspicious transaction.
Bank blocks on remittance companies: what changed at the end of 2025
Since the last quarter of 2025, several French retail banks (BNP Paribas, Crédit Mutuel, La Banque Postale) have tightened their automatic filters. Their fraud detection systems now include internal lists of unlicensed “remittance companies” in Europe.
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In practical terms, an outgoing transfer to a company with a name similar to “Infinite Remit” can be automatically blocked. The bank then requires a written justification from the customer or directly contacts the sender to verify the nature of the transaction. This operational tightening also applies to similar labels (Unlimited Remit, Global Remit).
The French Banking Federation documented this phenomenon in a press release in December 2025. The 2025 annual report from the Banque de France’s Payment Means Security Observatory confirms this trend.
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For regular buyers on Shein, this means that a perfectly legitimate payment can be frozen for several days. The customer may sometimes need to provide a screenshot of their order to unblock the flow.
Before disputing a charge, it is useful to consult the reviews on Infinite Remit Services Co. Limited to compare your situation with those of other consumers.
Infinite Remit Services on a bank statement: verify the legitimacy of the debit
The usual reflex of searching the name on Google is not enough. Infinite Remit Services Co. Limited is an entity registered in Ireland, owned by Roadget Business Pte. Ltd, the Singaporean parent company linked to Shein. The charge appears because Shein uses this payment intermediary to process European transactions.
The problem arises when the amount does not correspond to anything. Here are the checks to carry out in order:
- Compare the debited amount with the Shein order history (or Temu, Romwe, other platforms using similar circuits), taking into account exchange rates if the order was in a foreign currency.
- Check if a subscription or automatic renewal was activated without your explicit consent, especially during a free trial period converted into a paid subscription.
- Review the debit authorizations in your online banking space: some banks display the associated SEPA mandate, which helps identify the exact origin.
If no order corresponds, we enter another realm.
Unrecognized Infinite Remit charge: the concrete dispute procedure
An unrecognized debit related to Infinite Remit Services Co. Limited falls under the classic SEPA dispute framework. But the specificity here is that the payment provider and the merchant are two distinct entities, complicating the claims process.
Dispute with the bank
European regulations allow a period to request a refund for an unauthorized SEPA debit. You must contact your bank in writing (client area or registered mail), attaching a copy of the statement with the highlighted charge and a sworn statement indicating that you did not authorize this debit.
Responses vary on this point: some banks refund within a few days, while others request additional documents or refer you back to the merchant.
Dispute with Shein or the relevant platform
At the same time, open a ticket with the customer service of the purchasing platform. Explicitly mention the label “Infinite Remit Services Co. Limited” and the exact amount. Keep a written record of each exchange, including screenshots of online chats. If the platform does not respond within a reasonable timeframe, the case can be forwarded to the DGCCRF via the SignalConso platform.
Disputes over undelivered packages and opaque payment circuits: an underestimated angle
The European Commission noted in its preliminary findings from the “Consumer protection cooperation network, E-commerce sweep 2025” a correlation between disputes over undelivered packages and opaque remittance circuits. This link is not trivial.
When a package is marked “delivered” but never received, the consumer faces three interlocutors: the selling platform, the carrier, and the payment intermediary. Each one defers to the other, significantly prolonging the resolution time.
In this scenario, the most effective strategy is to act simultaneously on all three fronts:
- File a complaint with the carrier using the tracking number, requesting proof of delivery (signature, photo of the drop-off).
- Open a dispute on the selling platform requesting a full refund.
- Dispute the charge with the bank if the first two steps do not yield results within two weeks.
This triple reporting puts pressure on the entire chain. A consumer who only contacts Shein risks going in circles with automated responses.
Should you permanently block Infinite Remit on your bank account?
Blocking the SEPA mandate of Infinite Remit Services Co. Limited is technically possible from your banking space. But this action will also prevent the processing of future legitimate orders on Shein or other platforms using this provider.
If you regularly order from these sites, it is better to keep the mandate active while monitoring the debits. Setting up SMS alerts or push notifications for each debit allows you to react within hours of a suspicious charge, instead of discovering it at the end of the month.
For those who no longer use these platforms, revoking the mandate remains the safest choice. This can be done in a few clicks at most online banks, or by simple mail with traditional banks. Once the mandate is revoked, any future debit will be automatically rejected by your institution.